OEM Factory Technical Representative

Sales, Service & Strategy · Mystic Island, New Jersey
Department Sales, Service & Strategy
Employment Type Full-Time
Minimum Experience Experienced

WHAT YOU’LL DO 

75% of Seakeepers are installed on new boats, with our boat builder (OEM) partners. As our OEM Factory Technical Representative, you’ll receive direct outreach from our OEM partners in the Mid-Atlantic, Northeast and Great Lakes regions and provide front line support for installation, commissioning, training, troubleshooting and technical needs. Although your primary focus will be our OEM partners, you’ll also interact with Seakeeper Dealers, increasing the level of support we provide them with. You’ll assist our customers by: 

 

  • Holistically plan and complete service interventions by preparing materials list of  parts and tools needed for the job, coordinating shipping logistics materials and booking your travel logistics 
  • Present technical training to OEM partners and occasionally Seakeeper Dealers 
  • Complete Seakeeper commissioning reports 
  • Respond directly to troubleshooting inquiries by phone and email 
  • Care for and maintain company vehicle including scheduling preventative maintenance, submitting a monthly mileage log and keeping the vehicle in a clean and presentable condition 
  • Maintain the highest standards of safety, quality of work, personal presentation and be a superb representation of the Seakeeper brand 

 

WHAT YOU NEED TO SUCCEED 

Do you have a positive attitude, an eagerness to learn, and the ability to hustle in a fast-paced environment? Then Seakeeper is the place for you! Here are a few other specifics you’ll need to have to succeed. 

 

MUST-HAVES 

  • Degree from a college or technical institute 
  • 2-3 years of related experience in the marine industry 
  • Mechanical aptitude and experience with AC & DC voltage 
  • Be comfortable in tight, confined spaces and being hands-on with the product (it’s going to be hot and dirty sometimes!) 
  • A constant positive, professional and customer-centric attitude
  • Proficiency with training and presentation tools, such as Microsoft PowerPoint  
  • Self-motivated, professional, responsive, resourceful and flexible 
  • Strong verbal and written communication skills 
  • Superior time management, multitasking, organizational and prioritization skills 
  • Possess and maintain a valid driver’s license 
  • Ability to obtain a passport, lift 70+ pounds, drive extended distances (periodically up to 8-12 hours, commonly 2-4 hours) and work on extended business trips including some nights and weekends 
  • Ability to work in confined areas (such as engine rooms, equipment spaces, bilges on board various types of marine vessels) including climbing up/down ladders, stooping, bending, lying down and working in challenging conditions


NICE-TO-HAVES 

  • Experience working with OEMs in a factory support role 
  • Experience working with Seakeepers or other gyrostabilizers 
  • NMEA and ABYC certifications 
  • Previous experience with creating documentation, technical writing, promoting process improvement, managing processes and problem solving 
  • Customer and product support experience 
  • Be located in New Jersey, New York, or Connecticut with convenient access to a major airport 

 

MORE DETAILS YOU’LL WANT TO KNOW 

  • On-the-job training will be provided (we will help you become the Seakeeper expert!) 
  • Travel can be expected up to 70% of the time, including some nights and weekends 
  • It isn’t common, but you could be called on to travel internationally to support global service team needs 
  • Telecommuting is expected of this position, with periodic visits to the corporate offices 
  • You’ll report to the Americas Service Manager, based in California, MD 

 

YOUR TEAM 

Our OEM Factory Technical Representative is nestled within our Service department. It is a small but mighty team that offers the opportunity to gain technical knowledge while also interacting daily with a wide array of people. You’ll be able to make an immediate impact in both internal support and the impression the world has of Seakeeper.   

 

WHY YOU’LL LOVE IT HERE 

It’s true that we make extraordinary products, but our favorite part about Seakeeper is our people! We believe in participative leadership. That means you have the freedom to make a difference and contribute to the larger goal, regardless of your position. Great ideas can strike at any moment, and when you have one, you’re empowered to speak up! 

We are constantly pushing (or crushing) boundaries. Stagnant or bored are about as opposite from Seakeeper as you can get! We move quick and if there is something that can be improved upon, we jump on it.  

 

WHO WE ARE 

71% of our Earth is covered by water and we want everyone to make the most of it. That’s why we are committed to creating products that transform the boating experience with an organization that employees want to work for, customers want to buy from, and vendors want to partner with. Our gyro stabilizers eliminate boat roll and create a land-like experience on the water. We defy gravity and completely change the way people spend time on the water. 

 

We started the company 12 years ago, and now 50% of the boats built annually in our core market are Seakeeper equipped. With our recent introduction of smaller units that are ideal for boats as small as 23 feet, there is a long road of growth ahead!  

 

Ready for a new challenge in a fast-paced environment? Want to help us disrupt an industry? Come on and apply, we are ready for you!  

Thank You

Your application was submitted successfully.

  • Location
    Mystic Island, New Jersey
  • Department
    Sales, Service & Strategy
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced